Shipping policy
At Zen Creations by Miatta, every order is handcrafted with care and packaged beautifully to ensure it arrives safely at your door. Please review our shipping details below:
Processing Time
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All of our products – from candles and diffusers to handmade trays – are created and packed by hand.
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Please allow 3–5 business days for processing before your order is shipped. During busy periods (such as holidays or sales), processing may take a little longer.
Shipping Options & Delivery
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We currently ship across the UK (and internationally where available).
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Shipping rates are calculated at checkout, based on the size, weight, and destination of your order.
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Standard delivery within the UK usually takes 2–5 business days once dispatched.
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International delivery times may vary, depending on customs and local postal services.
Order Tracking
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Once your order has been dispatched, you’ll receive a confirmation email with tracking details (where applicable).
Packaging
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All items are carefully packaged to ensure they arrive in perfect condition.
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We aim to use eco-friendly packaging materials wherever possible.
Shipping Issues
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Please ensure your delivery address is entered correctly at checkout. We cannot be held responsible for parcels delayed or lost due to incorrect addresses provided.
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If your package is delayed, lost, or arrives damaged, please contact us at [your email here] within 7 days of delivery, and we’ll do our best to resolve the issue.
International Orders
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Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.
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Delivery times for international orders can vary and are outside of our control once the parcel has left the UK.